Hawaiian Moving Pros

I recently had a very frustrating experience with a shipment that was marred by multiple issues:

Significant Shipping Delay: My shipment arrived at the port on December 3rd, but it took an additional month to be delivered. The delivery only occurred after I requested a refund and offered to pick up my items myself. This extended delay was highly inconvenient and completely unacceptable.

Damaged Items: The majority of the containers I received were damaged. These were plastic bins that I had planned to reuse for storage, but they arrived in poor condition—far worse than I’ve ever experienced with similar shipments, even after moving multiple times to and from Hawaii.

Unexpected Additional Charges: I was surprised to encounter additional fees that I was never informed about upfront. These included charges for stairs/elevator use and delivery distance, which were not mentioned until the delivery team arrived. It was frustrating to face these unexpected costs without prior notice.

Poor Communication: Communication throughout the process was extremely lacking. I only received minimal updates, such as when my items arrived at each port, and my inquiries were often ignored or met with unhelpful responses. At one point, when I called to confirm a delivery, I was told, “Sorry, I completely forgot about you. We can’t come today.” This kind of communication delay only added to the frustration.

As someone with a background in customer service, I understand the challenges involved in shipping, but these issues were all avoidable and made the experience far more difficult than it needed to be. I would not recommend this service based on my experience.

Move size: Studio Service cost: $4000

I have to say the process was much better than I expected. It started with Mo. I can’t say enough about this man’s customer service. He got us started off on the right foot and continued to do so all through the process. Teddy was next. She picked up on the dispatch portion and was easy to deal with and always responsive to any questions during the move. She kept us informed every step of the way. The team that picked up our goods in NH were very professional as well and team on Maui were hard working and did a great job. I would recommend HMP if you are planning a move to Hawaii.

Move size: 3 Bedroom Home Service cost: $17500

I’ve had the pleasure of using Hawaiian Moving Pros multiple times, and they never disappoint! Mo and Ed have consistently gone above and beyond to take care of me. Not only are they incredibly professional and knowledgeable about the ins and outs of shipping between the mainland and Hawaii, but they also communicate clearly every step of the way. Their dedication and personable approach make the entire process smooth and stress-free. Highly recommend their services!

Move size: 4+ Bedroom Home Service cost: $20000

Hawaiian Moving Pros: OUTSTANDING

5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Total Team Effort!

This is an Excellent Company and it’s Team from San Diego to the Team in Honolulu as we did 2 moves. The Sales contact was Michael and when he was not available others pitched in. We then worked with Edward Jacobs * ( Absolutely Amazing ? ) he is Event Manager/ Chief Concierge/ Head Banquet Captain all the above and more. Just Fantastic!

So the first move was furniture ( that they dismantled and wrapped) , boxes, pictures, surfboards, dishes, even wine. The second move was mostly all boxes. We were informed the entire time when the items got put on the ship in Los Angeles and when the ship arrived in Honolulu.

Very Important: everything arrived in perfect condition! They moved all items into the home ( we have 10 steps) before you enter the home or other locations * ( they even helped with putting items into attic) . The team put the California King Bed back together and the cabinets with mirrors.

They all made us feel like ? VIP’s

Thank you so much!

Move size: 1 Bedroom Home Service cost: $8500

We initially submitted a review in August 2024, but it did not go through. Re-submitting review.

We initially contacted Hawaii Moving Pros back in April 2023 to get an estimate for shipping cost from Hilo, Hawaii to Henderson, Nevada.

Mo was our initial contact in Honolulu, Hawaii. He did all the estimates, the updates and he kept in contact with us the entire time. Mo also helped us with coordinating shipping both of our vehicles from port in Hilo, to our door in Henderson as well.

Mo was awesome, he is down to earth, very personable, courteous, extremely knowledgeable and he returned all our calls in a very quick and timely manner.

Chris, in the Los Angeles office was very helpful as well, he was able to assist us and answer all of our questions and concerns.

We finally sold our homes in Hilo and were able to move in June 2024.

Hawaii Moving Pros pick up team in Hilo, were Tim and Ricky. They were very personable and handled our 32 boxes with care and the labeling and documentation were outstanding.

The Hawaii Moving Pros deliverers in Henderson were Manny, Dave and another guy, we didn’t get his name. They picked up all of our household goods from the port of Los Angeles and delivered it to our home in Henderson, Nevada. They were very personable, friendly and handled our 32 boxes with care as well. Very nice people to deal with.

Hawaii Moving Pros made our move a lot easier and less stressful. Our overall experience with Hawaii Moving Pros was excellent and we would definitely recommend them to anyone.

Move size: 3 Bedroom Home Service cost: $4596

They were patient with all my changes to the inventory leading up to the move, communicative throughout the process with weekly phone calls to update us on when our things would arrive, and very professional. Our boxes did come looking pretty beat up but the only thing we found to be broken was a glass dish that admittedly could've been wrapped better. Buy some sturdy boxes, wrap glass things up in lots of paper and bubble wrap and I imagine your stuff will make it fine. Overall we had a good experience and if we move back to the mainland from Hawaii we would use them again.

Move size: 2 Bedroom Home Service cost: $3800

Moved from Hawaii to Reno, NV....the crew in Hawaii was awesome! Quick, efficient and caring with my household goods. My items were properly inventoried and photographed. I felt comfortable with them handling my items.

Prior to the move, Mo & Nathan were extremely helpful! Everything was explained in detail.

The time it took for my items to go from Hawaii to NV was shorter than expected! I was almost not ready for everything when it arrived! lol! The delivery went smooth and quick. The delivery driver was very professional and efficient. I would recommend HMP to anyone moving across the Pacific! Thanks!

Move size: Studio Service cost: $3900